8+ Google Forms Net Promoter Score News Update. For example, nps questions can be sent on a quarterly basis to assess if employee satisfaction increased over time after the company added certain benefits. A net promoter score is a score of 0 to 10 that measures the willingness of customers to recommend a company’s products or services to other people.
Ad powerful features built for business, designed for people, loved by teams. The net promoter score (nps) is becoming the standard metric for measuring customer satisfaction.classifying your customers into promoters, passives, and detractors and learning why they either love or hate your product is the system used by companies such as apple, amazon, zappos and other industry leaders. Calculate your net promoter score using the collected data;